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Samsung Halts its Sales of All Note 7 Due to Battery Problems
SAMSUNG received many complaints about Galaxy Note 7's battery catching up the fire during last week. Samsung responded on the issue quickly and decided to halts all its sales of faulty units of Note 7 phablet and all units in market will be returned to Samsung for the replacement. Sold units can also be returned to Samsung no matter what is the date of purchase.
Samsung will collect all the faulty units from arround the world and will issue a replacement as soon as possible. Samsung decided to make it sure to collect all the faulty units from the market and only unaffected units will remain in the market. Head of Samsung's handset business devision, Koh Dong-jin claimed that there are only 24 out of every one million devices are at risk, but Samsung have decided to collect all the units and will not take any chance with its users.
More he said:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Its is good to see that Samsung is serious about its user's safety no matter how much cost they have to bear for all these replacements of faulty units. Lets see when it happens as there is very tough competition in the market.